General
RudeBits has made every effort to ensure that the information on our web site and in our adverts is accurate at the time of production. RudeBits will not be held liable for any errors, omissions or price changes what so ever.
All products are subject to availability.
In all cases we need to have a contact telephone number for you. There are occasions that we will be unable to process any order without it. This is so we can contact you during the day if we have any issues with payment and for security checks.
Security
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. We guarantee that every online purchase you make from RudeBits is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but RudeBits. If you are still not convinced about the safety of shopping online, but would like to order direct via telephone then call RudeBits on +44 (0) 7876 664422 and place your order over the phone. Our opening hours are 8.30am till 6.00pm Monday to Friday. Sorry, but we will be closed on Saturdays, Sundays and Bank Holidays unless otherwise stated but can still be reached as probably at a racing event.
Orders
Subject to stock availability, all orders received before 3.30PM will be despatched that day except for weekends & bank holidays. Once you have checked out and paid for your goods, you will receive a confirmation e-mail for your records.
Items that are not in stock at the time of order will be placed on to back order & despatched as soon as available.
We will advise you via e-mail the items that are out of stock.
All prices are in Pounds Sterling.
Links
There may be links to other websites. RudeBits provides such links for your convenience only, and is not responsible for the content of any website linked to or from this Site. Links from this Site to any other website do not mean that RudeBits approves of, endorses, or recommends that website. RudeBits disclaims all warranties, expressed or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.
Goods Faulty on Arrival
If your goods are faulty on arrival, you have 14 days to inform us of the fault . When the goods are returned to us and the fault has been verified, we’ll issue a full refund to you via your original payment method, or replacement item if available. For all electrical items we will send the product to the relevant distributor for evaluation first. This is to prove the fault is due to product failure rather than misuse or abuse. Please call for a returns number and follow the returns procedure below.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back at our store, we’ll issue a full refund to you via your original payment method, or replacement item if available. Please call for a returns number and follow the returns procedure below.
Goods Faulty in Warranty Period
If a product you have bought from RudeBits develops a fault and it is within its warranty period, you are entitled to a warranty repair. Please call for a returns number and return the product to us in accordance with the above. We will then inspect the unit and where possible/allowed by the distributor refund or replace the product. Some items such as electrical equipment, engines etc, will be sent to the relevant distributor for testing before any replacement or credit will be given. This is to check for abuse and miss use.
Additional notes about warranty repairs
Please note that a replacement product will be provided only if repair is impossible (examples include: when the manufacturer/supplier is no longer trading; when spare parts are not available; or when repair is not practical. This decision is made at our discretion.
Returning goods
If for some reason you want to return goods then please get in touch with your reasons.
Before returning any item(s) to RudeBits you must contact us.
If it is accepted to return goods then the following apply:
1. Ensure our full address is clearly displayed on the outside of the package.
2. Do NOT write directly on the box/packaging with pen/ink.
3. Securely seal the packaging using a similar method as per the original delivery.
4. Ensure your return is sent via some form of recorded delivery, as we will not be held liable for packages lost in transit.
Special Orders & Back Orders
Please note that any product that is ordered especially for you cannot be returned or cancelled, unless it is faulty. In which case please follow the procedures laid out above. Back orders will sent to you as soon as we receive them from our suppliers or manufacturers.
RudeBits has the right to change these Terms and Conditions/Policy on the site at anytime
We may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. RudeBits may add, change, discontinue, remove, or suspend any other Content posted on this Site, including prices, features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. E&OE